NEW DELHI – Bharti Airtel Vodafone idea have extended the validity of pre-paid account holders plans till 3rd may for those customers who are not able to recharge their accounts due to the lockdown imposed to contain COVID-19 spread.
The extension in the validity made by this networks have benefited altogether 12 crore account holders.It will enable the customers to continue getting incoming calls even if they are not able to recharge their accounts till 3rd may.Due to lockdown the customer are enable to do recharge so the netoworks are doing every possible steps to make the customers be in touch.
Bharti Airtel Vodafone idea had earlier extended the pre-paid account holders validity plans till April 17.
There are many customers who are able to recharge their plans through several channels activated by Airtel like ATMs,postoffice, groceries stores and chemist stores,also through digital channels.Even after all this there are almost 30 million (3 crore) customers are till not able to recharge there existing plans of pre-paid account holder,” Bharti Airtel said in a statement.
The government announced nationwide lockdown starting March 24 till April 14. which was further extended till May 3.
Both Bharti Airtel and Vodafone Idea offer cashback or commission to their customers who recharge pre-paid account of subscriber on their network through apps of the respective companies.
Vodafone, Idea said free of cost extension of incoming service validity will enable millions of feature phone users of both Vodafone and Idea to continue to receive incoming calls, even if the validity of their plan expires earlier.
‘In order to ensure that consumers may get connected to their loved ones during this extended lockdown, we are extending the incoming service validity of 90 million consumers till 3rd May’ Vodafone Idea marketing director Avneesh Khosla said.
